Webinar: Performance Management – Best Practices for Agents, Leaders and Managers

When:  Sep 30, 2021 from 14:00 to 15:00 (BST)
Agents are having to deal with more complex customer issues call-after-call, chat-after-chat and email-after-email.

For this reason, performance management has never been so critical in the contact centre.

In this webinar we will share three sets of best practices - for agents, leaders and managers - which will help to improve performance management across the board.
And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Garry Gormley- Headshot

Natalie Calvert- Headshot

Paul Turner- Headshot

Rachael Trickey- Headshot
Garry Gormley
FAB Solutions
Natalie Calvert
CX High Performance
Paul Turner
Genesys 
Rachael Trickey
Call Centre Helper 


What You Will Learn

Key Topics:
  • How to improve performance management as a process and a skill?
  • Leadership skills and routines that can improve performance?
  • How can agents better manage their own performance?
  • How to best give agents performance feedback?
  • Which tools can help to support performance management?
  • Top tips from the audience
This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

You won't want to miss this exciting webinar!


#Gamification
#Performance Management
More information

Location

Online Instructions:
Url: http://www.callcentrehelper.com/new-webinars/registration.php?id=1074
Login: This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available. If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.
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