VIRTUAL EVENT: Unlock Your Workforce's Potential

Starts:  Oct 3, 2022 11:00 (ET)
Ends:  Nov 8, 2022 12:00 (ET)

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Today’s customer isn’t satisfied with standard, uninspired service. To properly compete in today’s market, organizations need to ensure their customer service delivers first-class experiences from skillful and empathetic employees. But reaching this level of quality demands companies examine their own employee experience strategy and provide advanced tools that support workers at every step of the journey.

 

Join us for a 6-week intensive engagement where we’ll take you on a comprehensive tour of Genesys Cloud’s Workforce Engagement capabilities.

 

 

 

AI-acronym-expanded.pngLearn about AI-powered Speech and Text Analytics

 

 


graph-bar-increase-expanded.pngHear from customers actively using Speech and Text Analytics

 


star-favorite-expanded.pngLeverage the tools to deliver outstanding experiences to your customers every time

 

 

 

 

 

Meet our speakers!

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Merijn te Booij

General Manager, WEM

 

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Cam Smith

VP Product Management, WEM

 

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Robert Beasley

Director Strategic Solutions, WEM

 

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Rakesh Tailor

Sr. Director Product Management, WEM

 

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Jeff Whitt

Solution Lead, WEM

 

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Faye Lopez

Solution Lead, WEM

 

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Katherine Gomez

Solution Lead, WEM

 

 

 

 

…and more!

 

 

 

 

 

6
weeks

4
expert Sessions

4
Product Demos

10+
Speakers

 

 

 

 

 

Agenda

Week 1

Week 2

Week 3

Week 4

Week 5

Week 6


Unlock Your Workforce’s Potential

October 3
11 AM ET

 


Demo: Coaching & Learning

October 10
11 AM ET

 


Demo: Performance Management & Gamification

October 18
11 AM ET

 


Demo: Workforce Management

October 25
11 AM ET

 


The Future of Speech and Text Analytics

November 2
11 AM ET

 


Get the most out of your WEM Suite

November 8
11 AM ET

 

WATCH NOW

 

WATCH NOW

WATCH NOW

WATCH NOW

WATCH NOW

WATCH NOW


Demo: Quality Management & Speech and Text

October 5
11 AM ET

Getting to know Speech and Text Analytics

October 13
11 AM ET

 

 

 

 

WATCH NOW

 

WATCH NOW

 

 

 

 

 

And, in the meantime…

 

 

 

 

Try Genesys Cloud Workforce Engagement-
free for 60 Days!

You’ve heard about all our awesome capabilities; now it’s time to take them for a spin! Get the most out of this event by applying what you learn right away. Enable your users in your organization to participate in or administer Screen Recording, Quality Management, Post Interaction Web Surveys, and Workforce Management.

 

Learn More

 

 

 

 

Contact us at Robert.Beasley@genesys.com

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