Staffing Groups for Time Off Limits

Starts:  Oct 2, 2023 12:00 (ET)
Ends:  Oct 9, 2023 17:00 (ET)
Associated with  Genesys Cloud - Beta HQ

A new grouping of employees called Staffing Groups will allow for time off limits to be applied to a smaller group of agents as opposed to just the entire management unit. There will be a new configuration screen called 'Staffing Groups' where users can assign agents to a group, then this group can be assigned to time off limits allowing for a more granular grouping of agents. ETA for the beta start is October 18th, 2023



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