Customer Reference Forum: Agentic AI with Genesys Copilot

When:  Jun 12, 2025 from 10:00 to 11:00 (ET)
Associated with  Genesys Cloud - Main

Eir Ireland has been a Genesys customer for more than 15 years. In 2021, eir migrated from Genesys Engage to Genesys Cloud as part of an organisation-wide transformation and simplification programme.

Now benefitting from the scale and flexibility of Genesys Cloud, eir is rapidly innovating to improve customer and employee experiences.

Join this live reference forum with John Connors, Director of Operations at eir to learn:

  • Why eir migrated from Engage to Genesys Cloud
  • What were the benefits and lessons learned
  • Eir’s AI roadmap and current use cases for Genesys Copilot

During this live forum you’ll be able to participate and ask questions.

 


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Location

Online Instructions:
Url: https://www.genesys.com/en-gb/webinars/emea-customer-reference-forum-online
Login: Please register with the link above.
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