Genesys WEM Knowledge Hub Round Tables | The evolution of Bidding

When: Sep 4, 2024 from 10:00 to 11:00 (COT)

Associated with Workforce Engagement Management

Genesys WEM Knowledge Hub Round Table Webinar series!

September 2024

Hello WEMers and community members!

Join Us for an Exciting Webinar on Elevating Your WFM Strategy.

What do you need to know?

In this session, our panel of WEM specialists will explore two key functionalities: Work Plan Bidding and Activity Planner. Discover how these tools can transform your workforce management approach by enhancing flexibility, efficiency, and employee satisfaction.

Date: September 4, 2024
Time: 8AM PT / 10AM CST / 11AM EST
Registration: Here!

What it is?

The 2024 Genesys WEM Knowledge Hub Round Tables series, designed to provide you with a deep dive into the latest AI-powered functionalities of Genesys Cloud Workforce Management (WFM). These sessions are crafted to be concise and insightful, giving you a comprehensive overview of specific functionalities while offering the chance to interact with WEM experts and get your questions answered.

What can you expect from this 2024 Sessions?

The Evolution of WFM in the AI-era: Learn how workforce management is evolving with AI to empower employees as knowledge workers.
What is Work Plan Bidding? with a Demo by Paul Wood See how this feature allows employees to bid on preferred work plans, optimizing scheduling and enhancing engagement.
Quick Review of Activity Planner by Paul Wood: Discover how AI recommends optimal scheduling times, balancing activities without compromising service goals.
What’s Coming Up Next: Get a sneak peek into future functionalities and enhancements.

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