Join us for an insightful 1-hour webinar where we will explore how Genesys Agent Copilot can revolutionize your customer service operations.

Genesys Agent Copilot enhances communication between agents and customers by accurately determining customer intent and providing agents with the next best action in real-time. This powerful tool assists during live interactions and simplifies after-call work by offering comprehensive conversation summaries, including reasons for contact, resolutions, and suggested wrap-up codes. The following topics will be covered:

Agent Copilot Overview

- Understand Genesys Agent Copilot and how it could integrate into your existing systems.

- Learn about its key features and functionalities that streamline agent-customer interactions.

- Discover the top benefits of using Genesys Agent Copilot for your customer service team.

Agent Copilot Use Case Demonstration

- Watch a live demonstration of Genesys Agent Copilot in action.

- See how it determines customer intent and assists agents in providing timely and accurate responses.

- Set up Genesys Agent Copilot

Target Audience

This webinar is ideal for Customer Service Managers, Contact Center Supervisors, Business Analysts, and anyone interested in improving customer service efficiency and effectiveness.

Prerequisites

A basic knowledge of Genesys Cloud is recommended.

Time

11:00 AM in Eastern Time (US and Canada)

4:00 PM in the United Kingdom

5:00 PM in Amsterdam, Berlin, Rome