Latest Discussions

  • Posted in: PureCloud

    Hi,  Good Day, friends I am new to Web Service Data Action. May I know anyone know how to open a new URL using Web Service Data Action? My target is just to open a browser page after an agent receive an inbound call.  Hope someone can advice me on ...

  • Posted in: PureCloud

    Here's a quick video I just did of the New Color Scheme that will be coming out shortly. ------------------------------ Darlene Oordt Sr Director, Product Management Genesys - Employees ------------------------------

    1 person likes this.
  • Posted in: PureCloud

    Right, maybe I just need to take the leap and try to learn how to build a web service to read the API and list out the attributes in order. hmmm.... ------------------------------ Greg Beal ConvergeOne ------------------------------

  • Posted in: PureCloud

    Yeah I said I couldn't promise that it would be sorted.  But now you can copy that into a notepad and fix the order pretty easily ------------------------------ Melissa Bailey Genesys - Employees ------------------------------

  • Posted in: PureCloud

    Could you explain why best available skills & standard routing doesn't work?  That sounds to me like what you actually want. Bullseye routing is for when you want to remove skills.  For example, you want the interaction to first be restricted to agents ...

  • Posted in: PureCloud

    Thanks Melissa, I went ahead and tried the UTC time stamp but it doesn't seem to put sort the list of attributes in the API Conversation view according to the time stamp. Here's the results on a test call in my dev system. }, "attributes": { "2019-10-18T16:25:38.480Z: ...

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