While I am an expert in data actions, I don't have any experience in the areas that you are asking about, so hopefully someone else can contribute suggestions. ------------------------------ --Jason ------------------------------

Hello - with the implementation of the on demand log capture functionality, is there a way to create an alert and/or notification when the logs are sent to the administrator? #Unsure/Other ------------------------------ Janine Ankney Operations Product ...

Hi, Yes, your statement is correct. Session availability is not linked to UI as long as you keep the same websocket opened once session is established; So UI has still some impact on how the web socket is managed. This might vary between various browsers ...

Hi Chris, I don't think there is a standard tool in architect ot update the contact list. I think you would need to create a Data Action using the PUT /api/v2/outbound/contactlists/{contactListId}/contacts/{contactId} API, to update the value in the ...

Mark, Thank you so much for your continued support, I am still trying to create a topic to meet my needs. Not very successful yet our previous vendor allowed adding qualifiers like, 1st 10 words, or last 5 seconds. Customer stated vs agent stated ...

Hello everyone. I need to export the NIFs of the call participants, that is, the caller. I need this in a report. Can you help me with that? Thank you. #Metrics ------------------------------ Yancel Martinez Reyes NA ----------------------------- ...

Hi everyone, We're working on ensuring compliance with enterprise standards and need to provide evidence related to logging access to call recordings in Genesys. Specifically, I'm trying to figure out how to retrieve or confirm the following: A ...

Hello! In the Developer Center docs , about Client Credentials, it says that the method to obtain the token is the following: POST /oauth/token HTTP/1.1 Host: login.mypurecloud.com Content-Type: application/x-www-form-urlencoded Authorization: ...

Good afternoon everyone, I hope someone can help me! I have been asked to extract the last 18 months worth of call history into our platform, so that someone else can run some insights based on another set of data showing customer phone numbers who ...

Hello Nick, I don't believe there is, but it might be good to add this use case to the idea: Copilot Analytics - Enhanced Summary + Article Usage so that it can be considered for future updates. ------------------------------ Sam Jillard Online ...