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  • Posted in: Genesys Cloud

    Hi All, As part of our push for customers to self serve we are looking at how best to report on vol of payments within secure payment at 2 levels. IVR secure payment Agent secure pause transfer We currently have milestones in the flow performance ...

  • Posted in: Genesys Cloud

    Hi Chris, Did something similar about a year ago for a customer and yes Secure Flow was the only flow we had available to transfer to. Incase you haven't already seen it, the Agent Greeting feature is something Genesys are currently developing as ...

  • Posted in: Genesys Cloud

    This worked! Thank you very much. ------------------------------ Patrick Mahaffay Call Center Applications Support Specialist ------------------------------

  • Posted in: Genesys Cloud

    Hi, Herrick! Thanks for sharing the screenshots - this will help us a lot to prepare for a more smooth change. Outstanding questions that we have in our company: Can we enable Agents Evaluations Summary/Detail view without making other views ...

  • Posted in: Genesys Cloud

    Hi Thiago, Relatively straight forward with the use of a data table. You can update specific a specific row by the use of a data action for a specific key. The on call flow can then pick up the values required from the data table, such as the number ...

  • GC Social will be available on CX1 (with digital add-on), CX2, CX3 and CX4. AI tokens will be required as well. ------------------------------ Ram Bhamidi Senior Director, Product Management ------------------------------

  • Posted in: Genesys Cloud

    Hi Mohamed, Could you please let me know how your test went? We're looking to implement something similar in our organization. ------------------------------ Phaneendra Avatapalli Client Support, Desktop Support ------------------------------

  • Posted in: Genesys Cloud

    I have created a lot of saved report views ,but seems cannot share to other users I need to make it one by one manually ? any other methods? #Reporting/Analytics ------------------------------ George Lau ------------------------------

  • Posted in: Genesys Cloud

    @Cameron Tomlin , Thanks for info. The test NLU will work on intent. I am guesting slot type is more of related to my thinking. Technical question on how to setup in Agent Copilots - NLU setting- improving SST recognition accuracy with domain specified ...

  • Posted in: Genesys Cloud

    Thank you, Jason. I suspected that may be the case. Just needed confirmation. ------------------------------ Daniel Cross Systems Administrator ------------------------------

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