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Hi Team. I have created one email flow that has integration with service now. I able to create incident based on CX email. But i not getting impact capture from email body. Right now i am creating all ticket with same impact. My plan to automate ...

Hi Adam, It comes even handy for upgrades as well, Thanks. ------------------------------ Jyoti Sharma Senior Design Consultant ------------------------------

Dear Community, We have a requirement to integrate Genesys Cloud with an Azure Voice Bot via an External SIP Trunk. The bot will transfer calls to Genesys Cloud live agents. During the transfer, the bot will send an incident number through a custom ...

Hi Nicole, "?" is displayed when you leave either No Input Apology or No Match Apology blank. These can always be edited in Architect Flow -> User Input section. ------------------------------ Jyoti Sharma Senior Design Consultant --------- ...

Hi Cristian, For your first question, my understanding is that agents can view and expand individual messages within an email thread and use Reply, Reply All, or Forward actions. However, I haven’t found documentation that confirms the ability ...