Event

Genesys Cloud Webinar: API Foundation

Genesys Cloud Webinar: API Foundation on 27. February 2025 Whether you are new to Application Programming Interfaces (APIs) or looking to deepen your understanding. This webinar provides the essential knowledge to explore Genesys API concepts, architectures, and key tools. What...

 02-27-2025 | 13:00 - 14:00 CET

Discussion Thread 1

Canned Response Custom Order

Discussion Thread 2

How do you pull an email and assign it to yourself or other users on purecloud

Library Entry

CX Cloud from Genesys and Salesforce language support

In this video @Santosh Bhandari talks about CX Cloud from Genesys and Salesforce language support. The CX Cloud from Genesys and Salesforce now supports localization to the Salesforce system language. This feature helps agents view Genesys components in their local language, improving...

Discussion Thread 6

Get call time in inbound flow

Discussion Thread 4

Pass Persistent Data from Inbound Message Flow to Triggered Workflow?

Discussion Thread 1

How to handle not answered customer-first callback?

Discussion Thread 2

Can Authorized Organizations be created within a FedRAMP ORG?

Discussion Thread 2

Inline formatting for messaging

Discussion Thread 2

Export responses to PDF/Customer CRM