In this video @Guru Prasadh Jeevan Rao talks about the new custom prompts in advanced summary configurations Administrators can now create custom prompts in advanced summary configurations within Agent Copilot. This feature allows administrators to define up to 3000...
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In this video @Fegy Simon talks about improvements to Agent Copilot configuration experience Genesys improved Agent Copilot configuration to give administrators more control over how Copilot delivers knowledge and automation to agents. The new features include: ...
In this video @Fegy Simon discusses a new feature "Agent Copilot assigned at the queue member level" Administrators can now assign Agent Copilot at the individual user level within a queue. This update helps improve flexibility and control by allowing administrators to decide exactly which...
In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Agent Copilot summary API metrics and edited summaries" Administrators can now track how agents interact with AI-generated summaries using the Agent Copilot Summary Analytics API. This feature includes metrics for how often...
In this video @Rebecca Harper discusses a new feature "Expanded Agent Copilot dashboard with enhanced insights" Administrators can now access an expanded Agent Assist dashboard with a new design and more fields to track both Agent Assist and Agent Copilot usage. These enhancements help...
In this video , @Shigeki Sahashi talks about the updated agent canned responses panel. Genesys Cloud redesigned the canned responses panel in the agent user interface to offer a more intuitive and user-friendly experience and ensure consistent and professional messaging. When agents select a...
In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Agent Copilot AI-generated answers from manual search" Agents can now view a summarized answer generated by artificial intelligence (AI) at the top of Agent Copilot search results. This feature enables agents to receive fast...
In this video, @Guru Prasadh Jeevan Rao and @Rebecca Harper discuss a new feature "Introducing Genesys Agent Copilot" Genesys Cloud now includes Genesys Agent Copilot, which empowers contact center agents with AI-driven guidance during and after customer interactions. Genesys Agent...
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