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In this video @Rebecca Harper discusses a new feature "Expanded Agent Copilot dashboard with enhanced insights" Administrators can now access an expanded Agent Assist dashboard with a new design and more fields to track both Agent Assist and Agent Copilot usage. These enhancements help...
In this video , @Shigeki Sahashi talks about the updated agent canned responses panel. Genesys Cloud redesigned the canned responses panel in the agent user interface to offer a more intuitive and user-friendly experience and ensure consistent and professional messaging. When agents select a...
In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Agent Copilot AI-generated answers from manual search" Agents can now view a summarized answer generated by artificial intelligence (AI) at the top of Agent Copilot search results. This feature enables agents to receive fast...
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In this video, @Guru Prasadh Jeevan Rao and @Rebecca Harper discuss a new feature "Introducing Genesys Agent Copilot" Genesys Cloud now includes Genesys Agent Copilot, which empowers contact center agents with AI-driven guidance during and after customer interactions. Genesys Agent...