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In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Agent Copilot AI-generated answers from manual search" Agents can now view a summarized answer generated by artificial intelligence (AI) at the top of Agent Copilot search results. This feature enables agents to receive fast...
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In this video, @Guru Prasadh Jeevan Rao and @Rebecca Harper discuss a new feature "Introducing Genesys Agent Copilot" Genesys Cloud now includes Genesys Agent Copilot, which empowers contact center agents with AI-driven guidance during and after customer interactions. Genesys Agent...