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Bring your own technology (BYOT) ASR engines in Architect bot flows

In this video @John Sunder talks about the new Bring your own technology (BYOT) ASR engines in Architect bot flows feature Administrators can now integrate third-party automatic speech recognition (ASR) engines into Architect bot flows with the new Bot Transcription Connector...

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Access and promote external contacts directly in Architect

In this video @Mark Bernardo talks about the new functionality with Access and promote external contacts directly within Architect Flow authors can now use a built-in variable to reference externalContactId in Architect flows without needing custom data actions. A new native action...

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AI Insights at a glance

In this video , @Kumar Sanjeevi talks about how Genesys Cloud now includes AI-generated summaries that highlight the reason for contact, resolution status, and follow-up action items for each customer interaction. This feature helps supervisors and business analysts quickly understand what...

Discussion Thread 2

please explain in detail about Update Data node