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Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices

In this video @Krishneel Mani and I go over the deprecation details of Genesys Enhanced TTS – Microsoft Azure and Google Voices. In early 2026 Genesys will remove all support and availability for TTS voices powered by Google and Microsoft Azure in Genesys Enhanced Text-to-Speech (TTS)...

Discussion Thread 6

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Architect supported languages user interface enhancements

In this video, @Mark Bernardo discusses a new feature "Architect supported languages user interface enhancements" Genesys improved the Architect Supported Languages user interface, including a refreshed view, Language button, table and validation updates, and a more intuitive process. These...

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Enhanced search capability within skill expression groups

In this feature, @Krishneel Mani discusses a new feature "Enhanced search capability within skill expression groups" Administrators can now search skill expression groups from the Admin > Directory > Groups page and when they add groups in the Admin > Queue > Members page....

20240401_FeatureReview_CX_SkillExpGrpSearch_KM.mp4