In this video, @Santosh Bhandari discusses a new feature "CX Cloud in Salesforce after-call work component" Administrators can now embed the Genesys Cloud after-call work (ACW) component in CX Cloud record pages and in the utility bar. The ACW component displays Agent Copilot suggestions...
In this video @Santosh Bhandari talks about the new functionality available in CX Cloud from Genesys and Salesforce now supporting agent initiated after call work Agents can now explicitly request After Call Work (ACW) to complete wrap-up notes for a voice call in the CX Cloud...
In this video @Santosh Bhandari talks about script support in the CX Cloud from Genesys and Salesforce integration. Administrators can now use the Scripter gadget in the Genesys Cloud CX embeddable desktop component in the integration, which enables agents access to guided workflows...
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In this video @Santosh Bhandari talks about CX Cloud from Genesys and Salesforce language support. The CX Cloud from Genesys and Salesforce now supports localization to the Salesforce system language. This feature helps agents view Genesys components in their local language, improving...
In this video, @Santosh Bhandari talks about the guided setup experience for CX Cloud installation. Administrators can now install and configure the CX Cloud and Salesforce integration packages within Salesforce Service Cloud using a new guided setup experience. This feature introduces a...
In this video @Santosh Bhandari talks about outbound campaign management support in CX Cloud from Genesys and Salesforce. Administrators can now create, manage, and view Genesys Cloud outbound dialing campaigns directly in Salesforce via the new Campaign Management integration in CX Cloud...
In this video, @Santosh Bhandari disusses a new feature "Genesys Cloud Background Assistant screen recording support for CX Cloud from Genesys and Salesforce" Agents who use both voice and digital capabilities for CX Cloud from Genesys and Salesforce can now use Genesys Cloud Background...
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