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Discussion Thread 4

What success have you had with the new Genesys Copilot?

Discussion Thread 6

I'm trying found a better way to structure knowledge articles for answer generation

Discussion Thread 2

Copilot Answer Generation configuration

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Customizable summaries in AI Studio

In this video @Guru Prasadh Jeevan Rao talks about customizable summaries in AI Studio. Administrators can now customize how summaries appear in Agent Copilot. These configurations customize the summaries that Agent Copilot generates, including level of detail, custom insights, formatting,...

Discussion Thread 4

Copilot customization

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Agent Copilot summary analytics access via API

In this video , @Guru Prasadh Jeevan Rao talks about Agent Copilot summary analytics access via API. Administrators can now use the Agent Copilot Summary Analytics API to track the number of generated summaries and identify any that failed to generate for Agent Assist and Agent Copilot. This...

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Agent Copilot Dictionary Management

In this video , I talk about the availability of Dictionary Management for Agent Copilot Administrators can now use the Speech and Text Analytics > dictionaryterm permissions for Agent Copilot to add, manage, and delete words to improve transcription accuracy. With this update,...

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Conversation summaries on transfer with Agent Assist and Agent Copilot

In this video, @Guru Prasadh Jeevan Rao and @Rebecca Harper talk about the ability to provide conversation summaries on transfer with Agent Assist and Agent Copilot. Genesys Cloud now automatically generates conversation summaries when agents who use Agent Copilot or Agent Assist transfer...

Discussion Thread 1

New Supervisor AI/Copilot Features Webinar

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Automatically generate utterances in voice and digital bot flows with Genesys Virtual Agent and Genesys Agent Copilot

In this video @Guru Prasadh Jeevan Rao talks about how to automatically generate utterances in voice and digital bot flows with Genesys Virtual Agent and Genesys Agent Copilot. Genesys Virtual Agent and Genesys Copilot now includes the ability to use large language models (LLMs) and...