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In this video , @Guru Prasadh Jeevan Rao talks about Agent Copilot summary analytics access via API. Administrators can now use the Agent Copilot Summary Analytics API to track the number of generated summaries and identify any that failed to generate for Agent Assist and Agent Copilot. This...
In this video , I talk about the availability of Dictionary Management for Agent Copilot Administrators can now use the Speech and Text Analytics > dictionaryterm permissions for Agent Copilot to add, manage, and delete words to improve transcription accuracy. With this update,...
In this video, @Guru Prasadh Jeevan Rao and @Rebecca Harper talk about the ability to provide conversation summaries on transfer with Agent Assist and Agent Copilot. Genesys Cloud now automatically generates conversation summaries when agents who use Agent Copilot or Agent Assist transfer...
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In this video @Guru Prasadh Jeevan Rao talks about how to automatically generate utterances in voice and digital bot flows with Genesys Virtual Agent and Genesys Agent Copilot. Genesys Virtual Agent and Genesys Copilot now includes the ability to use large language models (LLMs) and...
In this video @Brian Feeney talks about Agent Copilot support for Dutch, French, German, Japanese, and Spanish languages. Agent Copilot advanced summarization and wrap-up code prediction support is now available for Dutch Netherlands (nl-NL), French Canada (fr-CA), French France (fr-FR),...
In this video, @Rebecca Harper discusses a new feature "Agent Copilot summarization model improvement" Administrators can now use the updated summarization model within Agent Copilot to improve support for outbound engagements and enhance currency recognition. The improved model helps...
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In this video, @Rebecca Harper discusses a new feature "Improved summarization readability and efficiency for agents" Administrators can now provide agents with a clearer summarization format. The conversation summary appears as an unordered sentence list, making it faster for agents to...
In this video, @Guru Prasadh Jeevan Rao and @Rebecca Harper discuss a new feature "Genesys Agent Copilot and Genesys Agent Assist for outbound knowledge surfacing" Administrators can now enable Genesys Agent Assist and Genesys Agent Copilot features for English (en) dialects to manually...