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In this video, @Rebecca Harper discusses a new feature "Improved summarization readability and efficiency for agents" Administrators can now provide agents with a clearer summarization format. The conversation summary appears as an unordered sentence list, making it faster for agents to...
In this video, @Guru Prasadh Jeevan Rao and @Rebecca Harper discuss a new feature "Genesys Agent Copilot and Genesys Agent Assist for outbound knowledge surfacing" Administrators can now enable Genesys Agent Assist and Genesys Agent Copilot features for English (en) dialects to manually...
In this video @Guru Prasadh Jeevan Rao and I talk about the introduction of Genesys Agent Copilot but this time with a voice interaction in the demo. If you want to know more on the configuration of the Agent Copilot please visit the same review with a digital interaction demo here: ...
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