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In this video @Santosh Bhandari and I discuss how to separate Agent Assist and Conversation Summarisation features in to their own separate tabs/panels within a SalesForce page. It is an extension of the video we created for Agent Assist within SFDC . Separateing these from an Interactions...
20240529_DX_AA & Conversation Summarization in SalesForce_SB&RH.mp4
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In this video @Jayaraman Krishnamurthy discusses the enhancement of inactivity timeout in embedded clients. Agents can now experience improved logout functionality with system enhancements focused on automated logout or token revocation. For more information, see Set an automatic...
20240124_FeatureReview_CX_Inactivity timeout in embedded clients enhancement_JK.mp4
In this video, Guru, discusses a new feature "Client information in the embedded clients interaction window" Administrator configurations for the embedded client now display conversation information in the interaction window. For more information, see Interaction window in embedded...
20230607_FeatureReview_CX_Unified Communication & Collaboration__Client information in the embedded clients interaction window_GP.mp4