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In this video @Stalin Singh talks about the improved interval granularity for ad-hoc exports. Contact center managers and supervisors can now select various interval lengths for a selected time period during ad-hoc exports. This feature enhances control over exported data and offers more...
In this video @Yu Tan (YuHeng) talks about some export panel enhancements. Genesys Cloud enhanced the general usability of the export panel to increase customer engagement, retention, workspace adoption, and customer satisfaction. This feature enables administrators and supervisors to...
20240520_FeatureReview_CX_Export Panel Improvements_YH.mp4