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In this video @Brian Feeney talks about the improvements to the attribute lists view for Journey Management events Genesys updated the attribute lists view for events in Journey Management. The updated design includes full attribute lists for knowledge, intents, and languages,...
In this video, @Brian Feeney discusses a new feature "Date range and complete transfer type support for Journey Flows in Architect" Administrators can now view the specific date range that the Journey Flows visualization covers in Architect. Also, all transfer types are now included in the...
In this video @Brian Feeney talks about the new feature enhancement whereby we can now filter customer journey data using numbers. Journey Management administrators can now use number filters to define customer journeys with more precision. This enhancement allows journey analysts...
In this video @Brian Feeney talks about the new feature so c omplex journeys persist in post calculation sequenced path order on Journey Management. Administrators can now ensure that event cards in journey management persist in the same order as they were constructed, even after...
In this video , @Brian Feeney talks about how administrators can view Mobile Journey Tracking for enhanced agent insights. Administrators can now enable journey tracking capabilities in mobile applications, allowing agents to view detailed information about a visitor’s mobile session and...