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Journey Management Knowledge VirtualAgent Events

In this video, @Brian Feeney discusses a new feature "Journey Management Knowledge VirtualAgent Events" Administrators can now add knowledge-related events and updated Virtual Agent events to Journey Management analysis. These events appear on the canvas alongside other journey events,...

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Duplicate an event card in Journey Management

In this video @Brian Feeney discusses a new feature "Duplicate an event card in Journey Management" Administrators can now duplicate an existing event card on the journey canvas. This feature helps analysts save time by recreating events that are similar to existing ones without starting...

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JourneyManagement Estimated Analysis Completion

In this video, @Brian Feeney discusses a new feature "JourneyManagement Estimated Analysis Completion" Administrators can now see an estimated time for journey calculations and receive in-app notifications when those calculations are in progress while navigating to other pages within...

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Improved event list organization for enhanced journey building

In this video , @Brian Feeney talks about how the new event list allows users to see events in a logical sequence ordering, making it easier for users to drag and drop events in the correct order onto the canvas. This will make journey building more intuitive and faster. Release Notes :...

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Event card editing and visualization in journey canvas

In this video @Brian Feeney talks about improvements to event card editing and visualisation in journey canvas Journey Management users now have access to expanded capabilities on event cards in the journey canvas within Journey Management, making it easier to view and edit...

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Improved attribute lists view for Journey Management events

In this video @Brian Feeney talks about the improvements to the attribute lists view for Journey Management events Genesys updated the attribute lists view for events in Journey Management. The updated design includes full attribute lists for knowledge, intents, and languages,...

Discussion Thread 1

Updates to Journey Management: Journey Analyzer eLearning

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Date range and complete transfer type support for Journey Flows in Architect

In this video, @Brian Feeney discusses a new feature "Date range and complete transfer type support for Journey Flows in Architect" Administrators can now view the specific date range that the Journey Flows visualization covers in Architect. Also, all transfer types are now included in the...

Discussion Thread 1

New AND Improved Training for Journey Management

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Filter Customer Journey Data using Numbers

In this video @Brian Feeney talks about the new feature enhancement whereby we can now filter customer journey data using numbers. Journey Management administrators can now use number filters to define customer journeys with more precision. This enhancement allows journey analysts...