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Updated analytics event for top viewed articles in the Knowledge Optimizer Insights and Optimization dashboard

In this video @Rebecca Harper talks about the updated analytics event for top viewed articles in the Knowledge Optimizer Insights and Optimization dashboard Genesys implemented a new event, "nKnowledgeDocumentViewed", to more accurately represent the top knowledge articles that...

20240527_FeatureReview_CX_Updated analytics event for top viewed articles in Knowledge Optimizer_RH.mp4

Christopher Visick

Added 06-28-2024

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Genesys Cloud Topics Community Videos ... Reporting/Analytics User Created FeatureReview Knowledge knowledgebase KnowledgeOptimizer TAMStudios

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Library Entry Updated analytics event for top viewed articles in the Knowledge Optimizer Insights and Optimization dashboard

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Updated analytics event for top viewed articles in the Knowledge Optimizer Insights and Optimization dashboard