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Updated analytics event for top viewed articles in the Knowledge Optimizer Insights and Optimization dashboard

In this video @Rebecca Harper talks about the updated analytics event for top viewed articles in the Knowledge Optimizer Insights and Optimization dashboard Genesys implemented a new event, "nKnowledgeDocumentViewed", to more accurately represent the top knowledge articles that...

20240527_FeatureReview_CX_Updated analytics event for top viewed articles in Knowledge Optimizer_RH.mp4