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In this video @Santosh Bhandari talks about the enhanced multi-channel queue stats for CX Cloud from Genesys and Salesforce. Administrators can now add the Genesys Cloud for SCV Queue Stats component to the Lightning app for contact centers that use CX Cloud from Genesys and Salesforce....
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In this video @Santosh Bhandari and I discuss how to separate Agent Assist and Conversation Summarisation features in to their own separate tabs/panels within a SalesForce page. It is an extension of the video we created for Agent Assist within SFDC . Separateing these from an Interactions...
20240529_DX_AA & Conversation Summarization in SalesForce_SB&RH.mp4
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In this video @Santosh Bhandari and I discuss ways Agents, using Genesys Cloud in SFDC, can leverage Gensys Cloud Agent Assist. In one of the processes, to use iFrame to embed AA in the SF page, Santosh uses a visualforce page code snippet. This is the sample he used: <apex:page >...
Genesys Agent Assist for Saleforce.mp4