In this video , @Kumar Sanjeevi talks about how Supervisors can now view the Average Speed of Answer (ASA) in Agent Performance views, including the summary and detail views for voice, messaging, and email. This update gives supervisors an additional metric to help evaluate how quickly agents...
In this video @Christopher Visick completes an overview on the new functionality called Virtual Supervisor Copilot and Supervisor Copilot. Supervisor Copilot is an AI tool designed to aid supervisors in monitoring and managing the performance of agents in a contact center. It...
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