In this video , I talk about using built-in and customizable ignore lists to avoid repeated or irrelevant suggestions from the topic miner. When you use the topic miner in Workforce Engagement Management (WEM), you can exclude topics and phrases that you already acted on—or just don’t need—using...
In this video @Gaurav Srivastava shows us how to view phrase usage in Topic Editor. Administrators can now see how often each phrase is used within a topic, along with links to the specific interactions where the phrase was found. This feature helps administrators better evaluate the...
In this video @Gaurav Srivastava talks about how to view acoustic data in topic trends, and agent, queue, flow topic views. Administrators can now view and filter acoustic data in topic trends, and in agent, queue, flow topic views. Supervisors and analysts can access and filter acoustic...
Title : Evaluation Assistance Library : Genesys Cloud CX Folder : TAM Studios Description : In this video Fegy is discussing the new feature regarding Evaluation Assistance functionality Quality...
FeatureReview_EX_Quality Management_Evaluation Assistance_FS_20230125.mp4
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