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In this video @Christopher Visick completes an overview on the new functionality called Virtual Supervisor Copilot and Supervisor Copilot. Supervisor Copilot is an AI tool designed to aid supervisors in monitoring and managing the performance of agents in a contact center. It...
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In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Generative knowledge article answers with Genesys Virtual Agent" Flow authors can now enable virtual agents to provide AI-generated answers based on the article that best matches the customer query. Answer generation combines...
In this video, @Guru Prasadh Jeevan Rao and @Rebecca Harper discusses a new feature "Introducing Genesys Cloud Virtual Agent" Genesys introduces the new Genesys Cloud Virtual Agent, a new self service automation capability that enhances existing Genesys bot functionality. This release...