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In this video @Gaurav Srivastava talks about native voice transcription support for capitalization, punctuation, and normalization of digits for English language transcript. Genesys Cloud native voice transcription in English now more accurately adds capitalization, periods, question marks...
In this video @Stalin Singh talks about additional voice transcription accuracy improvements for Japanese. Genesys Cloud improved voice transcription accuracy for Japanese (ja-JP). This improvement adds the ability to automatically boost the recognition of specific words and phrases...
20230815_FeatureRequest_CX_Open Platform_Additional voice transcription for Japanese_SS.mp4
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