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Discussion Thread 17

Transcription enabling on call basis - please help by VOTING the idea!

Library Entry

Set transcription dialects at the queue level for voice interactions

In this video @Shigeki Sahashi talks about the new functionality whereny we can set transcription dialects at the queue level for voice interactions Administrators can now configure the transcription dialect directly at the queue level. This update provides more precise...

Discussion Thread 7

インタラクションの書き起こしの言語を日本語に変更する方法

Discussion Thread 5

Distinguish agents in transcript export

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Native voice transcription support for capitalization, punctuation, and normalization of digits for English language transcripts

In this video @Gaurav Srivastava talks about native voice transcription support for capitalization, punctuation, and normalization of digits for English language transcript. Genesys Cloud native voice transcription in English now more accurately adds capitalization, periods, question marks...

Discussion Thread 2

Callback Transcription

Discussion Thread 5

Voice transcripts not detecting correct dialect

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Additional voice transcription accuracy improvements for Japanese

In this video @Stalin Singh talks about additional voice transcription accuracy improvements for Japanese. Genesys Cloud improved voice transcription accuracy for Japanese (ja-JP). This improvement adds the ability to automatically boost the recognition of specific words and phrases...

20230815_FeatureRequest_CX_Open Platform_Additional voice transcription for Japanese_SS.mp4