In this video @Rebecca Harper talks about the new outbound WhatsApp campaigns support Administrators can now create and manage outbound WhatsApp campaigns within Genesys Cloud. This feature allows businesses to send personalized, large-scale WhatsApp messaging campaigns using...
In this video I talk about the real-time WhatsApp message status tracking. Agents can now view real-time WhatsApp message status tracking events, including Sent, Delivered, and Read indicators, for outbound WhatsApp interactions. This feature provides delivery and read receipts with time...
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