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In this video Rebecca talks about "How to Escalate a Support Case on GenesysCloud". Follow the below link on the GenesysCloud Resource Centre https://help.mypurecloud.com/articles/contact-genesys-cloud-care #TAMStudios #HowTo #escalation Presenter @Rebecca Harper ...
BusinessProcess_Escalating-A-Case_RH_20230516_Rerecording.mp4