In this video , @Brian Feeney talks about how administrators can view Mobile Journey Tracking for enhanced agent insights. Administrators can now enable journey tracking capabilities in mobile applications, allowing agents to view detailed information about a visitor’s mobile session and...
In this video @Brian Feeney talks about how to track and optimize flow size with enhanced insights. Flow authors can now use the Flow Size feature to gain detailed insights into how individual flow elements contribute to overall flow size. This feature helps authors proactively manage and...
In this video @Santosh Bhandari talks about the new Insights App for iOS. You can download Insights for iOS from the App store. Search for Genesys Cloud Insights. Supervisors can now use the new Insights app for iOS to monitor queues and agents in real time, even while on the go....
20240610_FeatureReview_CX_Unified Communication & Collaboration_Insights app for iOS_SB(1).mp4
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