In this video @Hiroyuki Sato talks about the new functionality available within the Multi Panel UI as agents can now enable focus mode for agent apps Agents can now use focus mode to expand supported apps (for example, scripts or third-party tools) across the full workspace. ...
In this video, @Shigeki Sahashi discusses a new feature "Multi contextual panels" Call center admins can use multi contextual panels to improve agent efficiency by reducing the number of clicks. This feature allows agents to display multiple contextual panels simultaneously to more...
Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace. This toolkit has everything you need to ensure a smooth transition to the multipanel agent UI. There are 10 Chapters in the toolkit, many with more than one thing for you to check out. So, dive in to the material...
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Details about upcoming agent UI Multi-contextual Panels update. Please login and download the PDF. Please post your questions and comments on main discussion thread (https://community.genesys.com/communities/community-home1/digestviewer?ListKey=510ed02d-5f53-4ff8-a945-f8f0b2847056&...
Multi-contextual Panels Announcement.pdf
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