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In this video, @Shigeki Sahashi discusses a new feature "Multi contextual panels" Call center admins can use multi contextual panels to improve agent efficiency by reducing the number of clicks. This feature allows agents to display multiple contextual panels simultaneously to more...
Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace. This toolkit has everything you need to ensure a smooth transition to the multipanel agent UI. There are 10 Chapters in the toolkit, many with more than one thing for you to check out. So, dive in to the material...
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Details about upcoming agent UI Multi-contextual Panels update. Please login and download the PDF. Please post your questions and comments on main discussion thread (https://community.genesys.com/communities/community-home1/digestviewer?ListKey=510ed02d-5f53-4ff8-a945-f8f0b2847056&...
Multi-contextual Panels Announcement.pdf
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