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Discussion Thread 4

Scheduled callback - Can we prevent pre-callback contacts when a callback is already scheduled

Discussion Thread 3

Genesys Cloud External SIP Trunk Encryption (TLS/SRTP) – Configuration Recommendations

Library Entry

Use AI to generate topic phrases

In this video @Guru Prasadh Jeevan Rao talks about the new feature within topics and using Ai to generate new phrases Administrators can now use AI to generate suggested topic phrases based on a topic’s name, description, dialect, and any existing phrases. This feature helps...

Discussion Thread 2

Variable Script

Library Entry

View phrase usage in Topic Editor

In this video @Gaurav Srivastava shows us how to view phrase usage in Topic Editor. Administrators can now see how often each phrase is used within a topic, along with links to the specific interactions where the phrase was found. This feature helps administrators better evaluate the...

Library Entry

View acoustic data in topic trends, and agent, queue, flow topic views

In this video @Gaurav Srivastava talks about how to view acoustic data in topic trends, and agent, queue, flow topic views. Administrators can now view and filter acoustic data in topic trends, and in agent, queue, flow topic views. Supervisors and analysts can access and filter acoustic...

Discussion Thread 2

Need help with tracking and standardizing KPIs on Genesys Cloud CX

Discussion Thread 4

What is the best, current method to check how well my Phrases are doing in a Topic?

Discussion Thread 5

Where are Genesys Cloud Audio Profile Configurations Stored