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Discussion Thread 3

AI Advanced Summaries? Did that get released?

Discussion Thread 2

Trying to give a "long input" into an AI Guide by voice - but it interrupts

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AI summaries for the agent side of a conversation

In this video, @Guru Prasadh Jeevan Rao discusses AI summaries for the agent side of a conversation Administrators can now enable AI-generated summaries that highlight the specific actions taken by each human and virtual agent in a conversation. This feature helps business analysts quickly...

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Display checklists through Agent Copilot during interactions

In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Display checklists through Agent Copilot during interactions" Administrators can now configure Agent Copilot to display checklists of up to seven items during customer interactions. The checklist can appear at the start of an...

Discussion Thread 8

STA Token Usage

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Auto-assign Agent Copilot to licensed queue members

In this video, @Rebecca Harper discusses a new feature "Auto-assign Agent Copilot to licensed queue members" Administrators can now enable auto-assignment for Agent Copilot and Agent Assist on queues. When auto-assignment is turned on, the system automatically assigns Agent Copilot to both...

Discussion Thread 2

How to refine knowledge surfaced in Agent Copilot

Discussion Thread 4

Summary Workbench Character limit

Discussion Thread 3

Canned Response - Agent Name

Discussion Thread 2

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