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Discussion Thread 1

AI + End Customer = A Brave New World of Interactions --- let's talk measurement!

Discussion Thread 2

Agent Copilot implementation and to present the call summary to the agent for review after ACW

Discussion Thread 2

Custom Summary Configuration or Workbench

Discussion Thread 4

Oubound calls language (transcript)

Discussion Thread 3

AI Advanced Summaries? Did that get released?

Discussion Thread 2

Does Copilot work with email

Discussion Thread 4

How do you surface different variations of an article?

Library Entry

AI summaries for the agent side of a conversation

In this video, @Guru Prasadh Jeevan Rao discusses AI summaries for the agent side of a conversation Administrators can now enable AI-generated summaries that highlight the specific actions taken by each human and virtual agent in a conversation. This feature helps business analysts quickly...

Discussion Thread 3

Auditing CoPilot auto generated answers

Discussion Thread 3

Agent Checklists