Search

Discussion Thread 2

Is there a reason the Agent Copilot checklist doesn't carry over on transfer?

Discussion Thread 6

Summarization

Discussion Thread 3

Agenr Requested ACW & Copilot Summaries

Discussion Thread 5

[TBT] Education Day 2026: What a Day — and What Comes Next

Discussion Thread 11

What's the Most Underrated Feature in Genesys Cloud?

Discussion Thread 4

Genesys Copilot

Discussion Thread 12

Conversation with Voice Bot is Not Appearing in Transcript Tab

Library Entry

Customize virtual agent interaction summaries

In this video @Guru Prasadh Jeevan Rao discusses a new feature "Customize virtual agent interaction summaries" Administrators can now customize how virtual agent interaction summaries are generated. Administrators can configure the level of detail, formatting, how agents and customers are...

Discussion Thread 2

AI Wrap-Up Codes and Existing Survey Configuration Impact

Discussion Thread 2

Agent Checklist Configuration Questions (Limits, Naming Restrictions & Help Text)