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Discussion Thread 6
How do you determine if there are any agents on-queue in call flow

Patrick Rada

Added 06-26-2017

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Archive PureCloud Agent Availability Call Flows Different Path On Queue PureCloud Contact center ...

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Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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How do you determine if there are any agents on-queue in call flow

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Discussion Thread 6 How do you determine if there are any agents on-queue in call flow

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Discussion Thread 6
How do you determine if there are any agents on-queue in call flow