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In this video @Kumar Sanjeevi talks about the recently released enhancements in alerts management. Supervisors can now easily mark all alerts as read or unread and can bulk delete the alerts. This feature enables supervisors to improve efficiency and optimize workload. Release Notes: ...
20240429_FeatureReview_CX_Enhanced Alerts Management_SK.mp4
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In this video, Rebecca discusses two new features. Introducing improved alerting Supervisors can now use the enhanced and improved alerting functionality to better manage day to day operations. The improved process includes a refreshed user interface; new real time dashboard metrics;...
20230607_FeatureReview_CX_PlatformAdministration_Alerting improvements including real time alerting for interactions waiting_RH.mp4