Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 1 Conversations missing from calls offered/answered

Discussion Thread 3 STA Url near real time calling issue

Discussion Thread 2 Does the job that populates the analytics "datalake" re-poll at all?

Discussion Thread 4 Recording set to Yes but no record on calls - Interactions Performance view

Discussion Thread 2 Request for Real-Time API Data Integration with Wallboard – Genesys Cloud Capabilities

Discussion Thread 5 How is order of queues determined in Interactions view?

Discussion Thread 2 Evalaution form id,Evalaution ID,question ID and question group ID chnaging

Discussion Thread 8 Upcoming feature: Agent State Monitoring API and Real-Time Agent Activity Monitoring on Dashboard

Discussion Thread 4 Agent Performance using API

Discussion Thread 3 Issue with Data Retrieval in Genesys – Back-Office Data

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Discussion Thread 1
Conversations missing from calls offered/answered

Discussion Thread 3
STA Url near real time calling issue

Discussion Thread 2
Does the job that populates the analytics "datalake" re-poll at all?

Discussion Thread 4
Recording set to Yes but no record on calls - Interactions Performance view

Discussion Thread 2
Request for Real-Time API Data Integration with Wallboard – Genesys Cloud Capabilities

Discussion Thread 5
How is order of queues determined in Interactions view?

Discussion Thread 2
Evalaution form id,Evalaution ID,question ID and question group ID chnaging

Discussion Thread 8
Upcoming feature: Agent State Monitoring API and Real-Time Agent Activity Monitoring on Dashboard

Discussion Thread 4
Agent Performance using API

Discussion Thread 3
Issue with Data Retrieval in Genesys – Back-Office Data