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Discussion Thread 2

Genesys desktop app doesn't honor the window width/height for Scripter.Open URL?

Discussion Thread 3

In-Queue Flow Timing

Discussion Thread 7

Genesys Script button to assign external ticket/record to current agent - anyone done this successfully?

Library Entry

Secure pause available on all call types, not just ACD calls

In this video, @Santosh Bhandari talks about how administrators can now allow agents to use secure pause on all voice calls, including non-ACD calls such as direct inbound and outbound calls and callbacks to DID numbers assigned to outbound campaigns. This update helps agents pause call...

Discussion Thread 6

Architect – Dynamically Disable Call Recording When Caller Presses *

Discussion Thread 13

Best approach for assigning incidents to final agent (Workflow vs Script)?

Discussion Thread 2

NLU confidence score issues when mapping slots to utterances

Discussion Thread 1

AI Enablement and their Biggest Blocker.... Where's the Data?

Discussion Thread 4

Unable to publish AI guide

Discussion Thread 14

Expression tester