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Discussion Thread 11

Incoming Calls are prompted for Agent to Accept Call

Discussion Thread 2

Disable "New interaction" alert message

Library Entry

Auto answer for voice interactions on queue settings

In this video , @Kumar Sanjeevi talks about how administrators can now configure auto answer settings at the queue level for voice interactions. With this update, administrators can enable auto answer for specific queues, such as outbound campaigns, while keeping it disabled for inbound queues...

Discussion Thread 4

Queue announcement

Discussion Thread 4

Is it possible to assign a priority to emails? Also, can I set emails to autoanswer?