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Retry configuration for unsuccessful customer first callbacks

In this video , @Rebecca Harper describes how administrators can now set retry options for customer first callbacks that are not successful on the first attempt. With retry configuration, administrators can define how many times the system should retry the callback and how long to wait between...

Discussion Thread 6

New Callback Retries Not Working

Discussion Thread 2

Callback Transcription

Library Entry

Callback outcomes metrics

In this video @Rebecca Harper talks about improvements to Analytics for Callbacks by introduction of Callback outcomes metrics. Contact center managers and supervisors can now view two new callback metrics in the Interactions view, Callback – Time to First Dial and Callback – Time to First...

FeatureReview_CX_Callback_CallbackV2_MetricAdditions_RH_20230203.mp4

Discussion Thread 4

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