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Discussion Thread 2

Surfaced Knowledge in Digital Bot Interaction

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Sierra AI Integration with Genesys Cloud Digital Bot Connector

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Configurable error handling for agentic virtual agents

In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Configurable error handling for agentic virtual agents" Agentic virtual agents (AVA) now support configurable error handling for tool execution failures. Users can define custom strategies such as retries, fallback paths, or...

Discussion Thread 15

AI in Genesys: What are you using today and what's missing?

Discussion Thread 19

How are you using Genesys Cloud beyond the basics?

Discussion Thread 5

AVA - Ending the call

Discussion Thread 4

Agentic Virtual Agents - out of scope items

Discussion Thread 15

What If Genesys Knowledge Could Show, Not Just Tell?

Discussion Thread 2

How Are You Preserving Bot Context Quality During Live Agent Escalation?

Discussion Thread 6

Automatic messages in Genesys-Whatsapp