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Discussion Thread 4

Can AI Knowledge Articles dynamically read data through an external document link and generate answers

Discussion Thread 10

Bot flow - Best practice

Discussion Thread 2

SMS - Quick reply - Multiple alternative Labels

Discussion Thread 10

Error when calling Bot Flow from Inbound Flow (Genesys TTS – French fr-fr)

Discussion Thread 7

Clarification on Knowledge Fabric AI Experience Token Consumption Model

Discussion Thread 4

Disconnect In-Queue Message Flow with Queue's "Inactivity handling" in Queue Settings

Library Entry

Use knowledge in AI Guides

In this video , @Guru Prasadh Jeevan Rao talks about how administrators can enable AI Guides to use approved knowledge content to answer customer questions and continue the task flow. Guide authors can inherit a knowledge source from the connected virtual agent or select a guide-specific...

Library Entry

Summaries for consult transfers for Agent Copilot

In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Summaries for consult transfers for Agent Copilot" Administrators can now enable AI-generated summaries for consult transfers in Agent Copilot. This feature ensures that after a consult transfer, both the original agent and...

Discussion Thread 3

Conditional Group Activation

Discussion Thread 17

Transcription enabling on call basis - please help by VOTING the idea!