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Architect Transfer to ACD action in Genesys Dialog Engine Bot Flows

In this video @Brian Feeney talks about Architect Transfer to ACD action in Genesys Dialog Engine Bot Flows. Bot authors can now use Architect’s Transfer to ACD action in the same bot flow to escalate customers to agents. Previously, to use the transfer to ACD logic, bot authors had to...

20230913_FeatureReview_DX_Bots_DialogAndDigitalBotTransferToACD_BF.mp4