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Preview active emails in queue and parked emails.

In this video , @Yu Tan ( Yu Heng ) discusses the new feature that lets supervisors preview active emails in queue and parked emails. Supervisors can now preview the content of active emails before assigning them to themselves or other agents. This new feature provides clear visibility into...

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Drag and drop in Architect builders.

In this video @Takakiyo Ikari describes the new feature to drag and drop in Architect builders. Administrators can now use a new drag-and-drop functionality to add, arrange, and reorder elements in Architect builders. This feature helps to simplify the process of building custom...

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