Search

Discussion Thread 2

Moving Agent from one Management Unit to Another

Event

2026 SWPP Annual Conference

Mark your calendar for the 2026 SWPP Annual Conference Monday, April 27-Wednesday, April 29 Omni Nashville Hotel Don't miss the SWPP Annual Conference! This event is designed specifically for workforce management professionals in the contact center, and includes tons of breakout...

 04-27-2026 09:00 - 04-29-2026 17:00 ET
 Nashville TN

Event

Enterprise Connect

Enterprise Connect Las Vegas, NV Discover how Genesys is transforming customer and employee experiences with agentic AI at the core of the Genesys Cloud™ platform. See firsthand how our latest AI innovations drive measurable business outcomes – from increased customer loyalty and...

 03-10-2026 09:00 - 03-12-2026 17:00 PT
 Las Vegas NV

Event

CCW Orlando 2026

Experience Genesys at Customer Contact Week Discover how Genesys is transforming customer and employee experiences with agentic AI at the core of the Genesys Cloud™ platform. See firsthand how our latest AI innovations drive measurable business outcomes – from increased customer loyalty...

 01-21-2026 09:00 - 01-23-2026 17:00 ET
 Orlando FL

Discussion Thread 2

Thank you WEM Community – and cheers to an amazing 2026 🎉

Discussion Thread 3

Copilot AI Summaries

Discussion Thread 2

Answered and Handle

Discussion Thread 18

Feedback Request: Improving How Selected Activities Display in the Schedule Editor (as part of upcoming Activity Color Customization)

Discussion Thread 2

Bi Weekly Activity Plans Help

Discussion Thread 1

ADP and Genesys Integration