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Genesys Cloud Analytics for Beginners: How to Read Metrics, Views, and Dashboards

This live, 60-minute beginner webinar introduces new Genesys Cloud Analytics users to the core views, dashboards, and KPIs they are most likely to encounter in day-to-day operations. By the end of the webinar, learners should be able to: - Distinguish between historical analytics and real...

 06-25-2026 | 11:00 - 12:00 ET

Discussion Thread 9

Whats your favourite WEM feature and why?

Discussion Thread 12

WFM Certification Exam – What Did You Find Most Difficult?

Discussion Thread 7

Creating a work plan outside the 7-day week

Discussion Thread 2

Clarification: Topic detection billing with new STA permissions

Discussion Thread 4

White Space/Margins in Desktop App

Discussion Thread 10

Conditional Group Activation Views

Discussion Thread 4

Unique Identifier in Schedule Exports

Discussion Thread 4

How does WFM handle the new Case Management feature?