Library Entry

Enhanced search capability within skill expression groups

In this feature, @Krishneel Mani discusses a new feature "Enhanced search capability within skill expression groups" Administrators can now search skill expression groups from the Admin > Directory > Groups page and when they add groups in the Admin > Queue > Members page....

20240401_FeatureReview_CX_SkillExpGrpSearch_KM.mp4

Discussion Thread 9

Bundled weighting for Question Groups- All or nothing

Discussion Thread 2

Under Directory/Groups all the phone numbers and the ability to call a GROUP are missing...

Discussion Thread 2

I'd like to understand general use. On average how many groups would you say you actively participate in? And, do you track them via Favorites?

Discussion Thread 2

HOW DO I MAKE GROUPS THAT STAY ACCURATE? (RULES-BASED GROUPS)