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In this video , @Mark Bernardo talks about how User settings page now displays the last login date and time The user settings page now displays the last date and time that a user logged into the application with their authenticated credentials. This feature ensures that administrators can...
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In this video @Joseph Ian Romero talks about how to customize inactivity timeout settings. Administrators can now exclude specific system API calls from resetting the inactivity timeout, which allows idle users to be automatically logged out as intended. This update also prevents scenarios...
In this video I (Becky) talk about the ability to view daily agent login and logout activity for multiple agents. Supervisors can now access login and log out information for multiple agents for up to 30 days when they select View as Group in the agent status detail export function. For more...
20240110_CX_Reporting and Analytics_View daily agent login and logout activity for multiple agents_RH.mp4