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19 results found for "tags:"Metrics""
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Avg Sentiment Score
Genesys Cloud - Reporting and Analytics
Metrics
Rose Ortiz
Added 5 days ago
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Genesys Cloud - Reporting and Analytics
Metrics
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2
Request for Real-Time API Data Integration with Wallboard – Genesys Cloud Capabilities
Genesys Cloud - Reporting and Analytics
Analytics API
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Unsure/Other
Rihab BEN MALEK
Added 11 days ago
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Genesys Cloud - Reporting and Analytics
Analytics API
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5
How is order of queues determined in Interactions view?
Genesys Cloud - Reporting and Analytics
Analytics API
Metrics
Performance Views
William Radovich
Added 14 days ago
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Genesys Cloud - Reporting and Analytics
Analytics API
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Discussion Thread
2
Agent Performance Report to include true missed interactions
Genesys Cloud - Reporting and Analytics
Calculations
Metrics
Performance Views
Harry Patel
Added 19 days ago
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Genesys Cloud - Reporting and Analytics
Calculations
Metrics
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Discussion Thread
3
calls showing as Consult Transferred although there was no transfer?
Genesys Cloud - Reporting and Analytics
Metrics
Anton Dudko
Added 03-21-2025
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Genesys Cloud - Reporting and Analytics
Metrics
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3
Issue with Data Retrieval in Genesys – Back-Office Data
Genesys Cloud - Reporting and Analytics
Analytics API
Metrics
Performance Views
Rihab BEN MALEK
Added 03-21-2025
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Genesys Cloud - Reporting and Analytics
Analytics API
Metrics
Performance Views
Discussion Thread
2
Genesys Cloud States
Genesys Cloud - Reporting and Analytics
Metrics
Samuel Jillard
Added 03-20-2025
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Genesys Cloud - Reporting and Analytics
Metrics
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2
Surveys
Genesys Cloud - Reporting and Analytics
Metrics
Lindsy Frank
Added 03-19-2025
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Genesys Cloud - Reporting and Analytics
Metrics
Discussion Thread
2
Analytics > reportingTemplate > All Permissions
Genesys Cloud - Reporting and Analytics
Metrics
Lindsy Frank
Added 03-19-2025
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Genesys Cloud - Reporting and Analytics
Metrics
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2
Training
Genesys Cloud - Reporting and Analytics
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David Vail
Added 03-18-2025
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Genesys Cloud - Reporting and Analytics
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