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In this video @Shigeki Sahashi talks about the enhanced control over agent assistance access. Administrators can now use the new Chat > agentassistance > Access permission to grant or remove user access from the Agent Assistance functionality. This feature enables administrators to...
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In this video @Hiroyuki Sato talks about how to view all groups permission. Administrators can now use the new directory > privateGroup > view permission to allow users to see all groups, regardless of visibility rules. To enable a user to view all groups, administrators must add this...
20240527_FeatureReview_CX_OpenPlatfom_View all groups permission_HS.mp4