Search

Discussion Thread 7

Data Extraction BETA

Discussion Thread 2

User Productivity

Discussion Thread 3

Wrap up Summary report

Library Entry

Inbound and outbound filter for gamification metrics

In this video I discuss the inbound and outbound filter for gamification metrics Administrators and supervisors can now setup gamification metrics so that they only account for inbound or outbound interactions. By default, and for existing gamification metrics, Genesys Cloud considers both...

20240325_FeatureReview_EX_Gamification & Performance Management_Inbound & outbound filter for gamification_RH.mp4

Discussion Thread 2

Email Flows have a state, but what does that do for me?