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Discussion Thread 7

Data Extraction BETA

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Export agent summary data as PDF or CSV

In this video, @Stalin Singh discusses a new feature "Export agent summary data as PDF or CSV" Supervisors can now use a dedicated print view and .csv export Scorecard Insight details directly from the Agent Summary page in the Insights tab. This new functionality provides a dedicated print...

Library Entry

Group Ring column and filter in Interaction views

In this video @Mark Bernardo talks about the Group Ring column and filter in Interaction views. Supervisors can now view and filter voice interactions that alert group members via Group Ring in various analytics interaction views, including Agent Interactions Detail, Campaign Interactions...

Discussion Thread 2

User Productivity

Discussion Thread 2

How to get an overview of half a year by number of calls per hour