Discussion Thread 3

WebRTC performance and monitoring improvements

Discussion Thread 6

How to count scheduled callbacks and completed callbacks

Discussion Thread 5

FAILED TO SCHEDULE CALLBACK 　No callback date and time

Discussion Thread 4

BYOC - Diversion Header present in all outbound calls

Discussion Thread 7

If the callback is not completed, the live status will remain connected

Discussion Thread 3

Custom SIP Headers

Discussion Thread 2

BYOC premise Edge - Offline

Library Entry

Generic SIP station support in cloud media

In this video @Hiroyuki Sato talks about generic SIP station support in cloud media. Administrators can now use generic SIP station support in cloud media. This feature enables non-managed third-party devices to register with Genesys as a SIP endpoint and allows unsupported phones and third...

Discussion Thread 3

BYOC carrier testing

Discussion Thread 2

How to properly setup a new SIP Trunk within Genesys to support a Bring Your Own Carrier connection