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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 8
Outgoing call campaign error

Discussion Thread 2
How i collect all data entered by agent into campaign Script

Discussion Thread 2
What is the exact permission that I need to add to an agent role for them to be able to get a script pop up together with an incoming call. Currently a user with the default agent role (PureCloud 3 license) is not having the pop up.

Discussion Thread 9
Get IVR name, menu choices presented in a script

About Genesys

Welcome to the Community!

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Discussion Thread 8 Outgoing call campaign error

Discussion Thread 2 How i collect all data entered by agent into campaign Script

Discussion Thread 2 What is the exact permission that I need to add to an agent role for them to be able to get a script pop up together with an incoming call. Currently a user with the default agent role (PureCloud 3 license) is not having the pop up.

Discussion Thread 9 Get IVR name, menu choices presented in a script

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 8
Outgoing call campaign error

Discussion Thread 2
How i collect all data entered by agent into campaign Script

Discussion Thread 2
What is the exact permission that I need to add to an agent role for them to be able to get a script pop up together with an incoming call. Currently a user with the default agent role (PureCloud 3 license) is not having the pop up.

Discussion Thread 9
Get IVR name, menu choices presented in a script