Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 8 Outgoing call campaign error

Discussion Thread 2 How i collect all data entered by agent into campaign Script

Discussion Thread 2 What is the exact permission that I need to add to an agent role for them to be able to get a script pop up together with an incoming call. Currently a user with the default agent role (PureCloud 3 license) is not having the pop up.

Discussion Thread 9 Get IVR name, menu choices presented in a script

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Discussion Thread 8
Outgoing call campaign error

Discussion Thread 2
How i collect all data entered by agent into campaign Script

Discussion Thread 2
What is the exact permission that I need to add to an agent role for them to be able to get a script pop up together with an incoming call. Currently a user with the default agent role (PureCloud 3 license) is not having the pop up.

Discussion Thread 9
Get IVR name, menu choices presented in a script