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Secure pause available on all call types, not just ACD calls

In this video, @Santosh Bhandari talks about how administrators can now allow agents to use secure pause on all voice calls, including non-ACD calls such as direct inbound and outbound calls and callbacks to DID numbers assigned to outbound campaigns. This update helps agents pause call...

Discussion Thread 8

Genesis cloud desktop white screen on launch

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Alerts for Phone Registration Loss

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Alerts for Phone Registration Loss

#Reporting/Analytics #System/PlatformAdministration #Telephony

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Discussion Thread 3

Looking for Trunk utilization Report.

Discussion Thread 3

Anyone experienced email account suppression issues with a Genesys Cloud Parent Level domain?

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User access control

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Escalation of threats in the Middle East

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72 hour history for SMS interactions

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Skills Assignment Permissions